DELIVERY COSTS Free in SA if item is over R1000  (This free delivery offer does not apply to monthly payments purchases which require 50% of the delivery to be paid by buyer . (usually a very low fee )

This is also negotiable to Outlying areas (not main cities) .where 2 couriers are involved on ONLY on some low cost or oversized items in which cases we may only subsidise 50% of delivery. If this occurs  we will adjust your order and send you a second quote before continuing to process.so feel free to check it out so long.

SHIPPING MAIN CENTRES of musical instruments  is 1 - to 2 working days ( Sometimes but rarely 3   working days depending on where supplied from  ) by insured  roadfreight to main centres for online orders ( JHB DBN PMB C TOWN GEORGE EAST LONDON PORT ELIZABETH PRETORIA BLOEMFONTEIN )

if item is under R1000. Average shipping cost in SA is R55 - depending on size + destination  ( will be shown when you checkout   your order )

For very low priced order a small low order fee will apply and also be shown during checkouts - Please understand processing an order is average 2 hours work ( organising courier pickups , tracking orders,  invoicing and so on.)

For international shipping costs below

Collections can be made from our agents in JHB Durban and Cape town ONLY  if the item is one of the following we stock (click here )  (or CASIO)

If the item is another manufacturer or you wish your item if of our own manufacture shipped as well,  shipping below

SHIPPING OUTLYING CITIES OR TOWNS or RURAL within South Africa (outside main areas above ) Outlying areas take 2-3 days longer.

TRACKING  once you have placed an online order ( if for  delivery ) your account area( click here to login )  will reflect the following of 3  STATUS reports.

1 PENDING (awaiting payment if a delivery order )

2 PROCESSING AFTER PAYMENT if  for delivery door to door  -  advising you tracking details ( courier telephone no and courier phone no ( and address if you want to pick up urgently at their depot  )+ waybill tracking number ) ( we also follow up on tracking on your behalf - we receive a POD ( Proof of Delivery fomr Couriers .

We advise you contact the courier to ascertain accurate ( TIME OF DAY within 2 hours roadfreight  hours of delivery in your area )

3 DELIVERED (when we get the courier Report back delivered. )

These stages will appear your account area where the waybill tracking issued  also appears but you will also get a new email for each of the PENDING PROCESSING DELIVERED stages

Our Couriers ensure fragile careful treatment of goods. We cannot send items by the post office, except unbreakables like  books which be sent insured parcel post. A long term arrangement with our courier has ensured special bubble wrapping where neccessary and careful treatment of our musical instruments in special holds in their cargo trucks  for fragile goods so breakages are extremely rare.( see insurance below ) .

We use a few trusted couriers, depending on destination and what we are sending We supply you with tracking waybill nos and courier depot nos close to you  who will help you  track your delivery if you have extra enquiries about specific times and accomodate changes you wish to make and give you expected delivery times once a waybill has been issued

Insurance

All shipped items are fully insured against damage in transit or loss until you sign for them. If you find damages please take a digital photo if possible and write on the waybill not signed due to damage stating the damage CLEARLY on the waybilll

The item will be replaced as soon as its returned to us if one of our own manufactured goods or if from another manufacturer the same applies from  them as we will have the courier send it direct back to the manufacturer service dept.

Guarantees

If the instrument is one of our own manufacture All items are checked + playtested by our musician sales  specialists before sending them out. If dropshipped direct to you from  another manufacturer, the manufacturer will have the item checked as they normally do before sending to shops or the public.

If  defects arise during the course of the one year guarantee which covers latent factory defects (manufacture faults but not items subject to wear and tear,(ie guiatr strings violins strings ) please return to our agents in DURBAN JOHANNESBURG AND CAPE TOWN - click see addresses ( electronic repairs - woodwind  string or drum for that particular instrument.) who will asses the damage cause, and bill us on your behalf if the damage is a latent defect

Signs of damage due to accidents of improper care .......(warps occur when exposed to the sun too long on wood - Pads if dirty on woodwinds were never cleaned and tore as a result. - do not fall under Latent Defect guarantees. Nicks on casings result from dropping them and might cause damage internally .

When we send each instrument or you collect it - a care of manual is given to you also. for EVERY instrument. either in the box or as an email attachment

A record of your purchase date is kept for at least one year in the My Account section for the purpose of establishing the date from which your one year guarantee is operable

OTHER AFRICAN COUNTRIES OR FOR LARGE ORDERS ONLY ( Over R10,000 only )

will refer your order  to a  LOCAL FREIGHT FORWARDER/ IMPORT AGENTS  IN YOUR COUNTRY and quote youn direclty on all cost which both US  and LOCAL FREIGHT FORWARDER/ IMPORT AGENTS  IN YOUR COUNTRY ,WHO WILL HANDLE DOOR TO DOOR ON YOUR BEHALF - you must have an imprt licence and pay the freight forwarder in sA direct - we do not export direct.