• FREE if over R1199  to JOHANNESBURG DURBAN PIETERMARITZBURG CAPE TOWN GEORGE EAST LONDON PORT ELIZABETH PRETORIA BLOEMFONTEIN

• ---

  extra to outlying areas ( areas not shown above - REQUEST A SHIPPING QUOTE HERE )
  
• Rural farms may incur extra rates
• Books and dvds will not be sent by courier but are posted insured. If you want counter to counter or door to door please ask for a special quote for dvds and books
  
• drums digital pianos . heavy PAs or oversized  items - please check those with us - we may need you to subsidise a small part of the shipping cost
  

  ---

TRACKING  once you have placed an online order ( if for  delivery ) your account area( click here to login )  will reflect the following of 3  STATUS reports.

1 PENDING (awaiting payment if a delivery order )

2 PROCESSING AFTER PAYMENT if  for delivery door to door  -  advising you tracking details ( courier telephone no and courier phone no ( and address if you want to pick up urgently at their depot  )+ waybill tracking number ) ( we also follow up on tracking on your behalf - we receive a POD ( Proof of Delivery fomr Couriers .

We advise you contact the courier to ascertain accurate ( TIME OF DAY within 2 hours roadfreight  hours of delivery in your area )

3 DELIVERED (when we get the courier Report back delivered. )

These stages will appear your account area where the waybill tracking issued  also appears but you will also get a new email for each of the PENDING PROCESSING DELIVERED stages

Our Couriers ensure fragile careful treatment of goods. We cannot send items by the post office, except unbreakables like  books which be sent insured parcel post. A long term arrangement with our courier has ensured special bubble wrapping where neccessary and careful treatment of our musical instruments in special holds in their cargo trucks  for fragile goods so breakages are extremely rare.( see insurance below ) .

We use a few trusted couriers, depending on destination and what we are sending We supply you with tracking waybill nos and courier depot nos close to you  who will help you  track your delivery if you have extra enquiries about specific times and accomodate changes you wish to make and give you expected delivery times once a waybill has been issued

Insurance

All shipped items are fully insured against damage in transit or loss until you sign for them. If you find damages please take a digital photo if possible and write on the waybill not signed due to damage stating the damage CLEARLY on the waybilll

The item will be replaced as soon as its returned to us if one of our own manufactured goods or if from another manufacturer the same applies from  them as we will have the courier send it direct back to the manufacturer service dept.

Guarantees

If the instrument is one of our own manufacture All items are checked . If the instrument is supplied by a South African Distributor you can return it to us and we will forward it to them. Please bear in mind distributors are responsible for guarantees on brands of their own brands and they will either repair or replace the item once they have been given the opportunity to inspect it.

The manufacturer /distributor will have the item checked as they normally do before sending to shops or the public.

If  defects arise during the course of the one year guarantee which covers latent factory defects (manufacture faults but not items subject to wear and tear,(ie guiatr strings violins strings ) please return to our agents in DURBAN JOHANNESBURG AND CAPE TOWN - click see addresses ( electronic repairs - woodwind  string or drum for that particular instrument.) who will asses the damage cause, and bill us on your behalf if the damage is a latent defect

Signs of damage due to accidents of improper care .......(warps occur when exposed to the sun too long on wood - Pads if dirty on woodwinds were never cleaned and tore as a result. - do not fall under Latent Defect guarantees. Nicks on casings result from dropping them and might cause damage internally .

we can export to to Namibia as we have an export licence  - roadfreight is best way - courier charges approx R150 UPWARDS

delivery about 1 - 2 weeks 

the way VAT is done now you will pay VAT in advance at your receiver of revenue in windhoek and send a copy to us of the payment stamped so we can put it with your shipment for border customs to see .
  However youd need to accept our basic quote before we spend the admin time - sending copies of our export licence ot the courier - getting quotes from  courier companies - there is also a small charge for incoming transfer international( 0.45% of amount)

 Wed need to send you an invoice with swift code for international transfer