RATES DOOR TO DOOR COURIER FREE if over R1000
DELIVERY TIMES 24 hour - 48 hours working days all main centres ; Outlying areas 3-4 working days.
TRACKING Click here to see our very thorough tracking system which never leaves you in the dark, with constant notifications about the state of your delivery. Once you have placed an online order, these reports are sent by email and also reflect in your account area( click here to login )
Our Couriers ensure fragile careful treatment of goods. We cannot send items by the post office, except unbreakables like books which be sent insured parcel post. A long term arrangement with our courier has ensured special bubble wrapping where neccessary and careful treatment of our musical instruments in special holds in their cargo trucks for fragile goods so breakages are extremely rare.( see insurance below ) .
We use a few trusted couriers, depending on destination and what we are sending We supply you with tracking waybill nos and courier depot nos close to you who will help you track your delivery if you have extra enquiries about specific times and accommodate changes you wish to make and give you expected delivery times once a waybill has been issued
All shipped items are fully insured against damage in transit or loss until you sign for them. If you find damages please take a digital photo if possible and write on the waybill not signed due to damage stating the damage CLEARLY on the waybilll
The item will be replaced as soon as its returned to us if one of our own manufactured goods or if from another manufacturer the same applies from them as we will have the courier send it direct back to the manufacturer service dept.
Products carry a 12 month limited guarantee against latent manufacturing defaults, excluding normal wear and tear or negligent use. Due to the nature of the products, speakers and globes cannot be guaranteed.
If the instrument is one of our own manufacture All items are checked . If the instrument is supplied by a South African Distributor you can return it to us and we will forward it to them. Please bear in mind distributors are responsible for guarantees on brands of their own brands and they will either repair or replace the item once they have been given the opportunity to inspect it.
The manufacturer /distributor will have the item checked as they normally do before sending to shops or the public.
If defects arise during the course of the one year guarantee which covers latent factory defects (manufacture faults but not items subject to wear and tear,(ie guiatr strings violins strings ) please return to our agents in DURBAN JOHANNESBURG AND CAPE TOWN - click see addresses ( electronic repairs - woodwind string or drum for that particular instrument.) who will asses the damage cause, and bill us on your behalf if the damage is a latent defect
Signs of damage due to accidents of improper care .......(warps occur when exposed to the sun too long on wood - Pads if dirty on woodwinds were never cleaned and tore as a result. - do not fall under Latent Defect guarantees. Nicks on casings result from dropping them and might cause damage internally .
Please note due to the fragile nature of musical instruments or sound equipment We only use couriers excepting for small accessories/ books
However we can send non fragile accessory items by Post Office (books etc) insured parcel post
Shipping outside of South Africa - We only ship out of South africa for orders over R22,000 to neighbouring countries. Special arrangements must be made and quotes for shipping.